How to Reset Kayo on TV: Fix Playback Errors and Login Issues

You sit down to watch the game, but the screen freezes. Or maybe the app refuses to load. When Kayo acts up on your smart TV, you need a quick fix, not a tech manual. Resetting the app or your connection usually resolves these glitches immediately.

This guide explains exactly how to reset Kayo on major TV platforms and how to use kayo sports.com.au/connect to re-link your device if you get signed out.

Force Stop the App (The Fast Reset)

Before you start deleting things, force the app to restart. This clears minor software hangs without removing your login details.

Samsung TV

1. Hold the Back button on your remote while the app is open.
2. Keep holding it until the app closes and the TV returns to the home screen.
3. Relaunch Kayo to see if the issue clears.​

Apple TV

1. Double-click the TV/Home button on your remote to see open apps.
2. Swipe right to find Kayo website kayo sports.com.au/connect .
3. Swipe up on the touchpad to force close the app.
4. Press the Home button and reopen Kayo.

Android TV / Google TV

1. Go to Settings and select Apps.
2. Find Kayo Sports in the list.
3. Select Force Stop.
4. Open the app again from your home screen.​

Clear Cache and Data (The Deep Reset)

If a simple restart fails, corrupt temporary files might be the problem. Clearing the cache removes these files without deleting the app itself.

On Samsung TV

Samsung TVs often store outdated data that causes buffering.

1. Press the Home button and go to Settings.
2. Select Support, then Device Care.
3. Choose Manage Storage.
4. Select the Kayo app and press the Down arrow.
5. Select View Details, then highlight and select Clear Cache.
6. Note: Do not select Clear Data unless you want to log in again.​​

On Android TV / Google TV

1. Navigate to Settings > Apps > See all apps.
2. Select Kayo Sports.
3. Choose Clear Cache.
4. If problems persist, select Clear Data. This resets the app to its original state and signs you out.​

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Re-Link Your Device with kayo sports.com.au/connect

If you clear your data or reinstall the app, Kayo requires you to sign back in. Using the TV remote to type your email and password takes too long. Use the specific activation URL instead.

1. Open the Kayo app on your TV.
2. Select Sign In. A unique 6-digit code appears on your TV screen.
3. Grab your smartphone or laptop.
4. Go to kayo sports.com.au/connect in your web browser.
5. Enter the code displayed on your TV.
6. Your TV screen automatically refreshes and logs you in.

This method bypasses the clumsy TV keyboard and gets you back to the action in seconds.​​

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Uninstall and Reinstall (The Factory Reset)

When the app crashes constantly, a fresh installation fixes the underlying code errors. This works best for LG TVs, Hisense TVs, and PlayStation consoles where clearing the cache is difficult or impossible.

LG TV (WebOS)

1. Press the Home button and scroll to the right end of the app list.
2. Select the Edit mode (pencil icon).
3. Select the Kayo app. An X or trash icon appears above it.
4. Press Enter to delete it.
5. Go to the LG Content Store, search for Kayo, and install it again.​

Roku / Telstra TV

1. Highlight the Kayo app on your home screen.
2. Press the ***** (Asterisk) button on your remote.
3. Select Remove channel.
4. Restart your device (Settings > System > Power > System Restart).
5. Go to Streaming Channels, search for Kayo, and add it back.
6. Important: Always restart the Roku device between deleting and reinstalling to clear the memory buffer.

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Perform a Cold Boot on Your TV

Sometimes the TV hardware causes the glitch, not the app. Modern TVs enter “standby” mode when you turn them off, retaining errors in their memory. A cold boot forces the system to reload completely.

1. While the TV is on, hold the Power button on your remote.
2. Keep holding it for 5–10 seconds until the TV turns off and the logo reappears.
3. Release the button.
4. Relaunch Kayo.

Alternatively, unplug the TV from the wall socket, wait 30 seconds, and plug it back in. This drains the power capacitors and clears the system memory.​

Fix Persistent Buffering

If the app loads but the video buffers, the issue likely lies with your network connection rather than the Kayo installation.

• Reboot your router: Turn it off at the wall for one minute. This refreshes your IP connection.
• Check other devices: If Kayo works on your phone but not your TV, your TV’s Wi-Fi signal might be weak.
• Change DNS Settings: On Samsung or Android TVs, changing your DNS to Google (8.8.8.8) often improves streaming speed.​

By following these steps, you eliminate the corrupt data or connection blocks stopping your stream. Start with a force stop, move to a cache clear, and only reinstall if necessary.